Operations Automation for Hong Kong SMEs
Repetitive, error-prone daily work —
hand it to a system.
Product listing, price-list processing, daily reports, market price monitoring, customer-message triage — we automate these for Hong Kong SMEs. With human approval, audit logs and error alerts built in.
Start with one clear workflow: Simple Custom Automation Pilot starts from HK$18,800. Price Pipeline is one flagship template. If you only want to validate report value first, the HK$6,800 Controlled Report Pilot is a lower-risk fallback.
Learn about Price Pipeline →Double data entry
The same data typed into multiple systems
Manual copy-paste
Systems connected by humans
Late reports
You learn the numbers at month-end
Missed messages
Enquiries routed by memory
What we automate
If a task is repetitive, time-consuming and error-prone, it can be automated:
Product data extraction
Supplier text / PDF / catalogues → structured data
Price-list digitization
Supplier Excel / PDF cleaned and mapped
Market price monitoring
SKU matching, price gaps, margin-risk reports
Daily / weekly reports
Operations data compiled automatically
Approval workflows
Changes queue for sign-off before execution
Cross-system sync
Enter once, update everywhere — under control
WhatsApp / CS triage
Classify, prioritise and assign enquiries
Alerts & error logs
Anomalies surfaced instantly, errors recorded
How every system is built
We deliver governed operational systems, not scripts:
Use cases
Retail is our most complete demo scenario; the same pattern applies to:
Delivery & Logistics
- ·Order emails/Excel into systems
- ·Daily delivery status reports
- ·Monthly reconciliation
Clinics & Healthcare Admin
- ·Appointment reminders & follow-ups
- ·Insurance form preparation
- ·Document processing
Professional Services
- ·Quote & contract generation
- ·Client data organisation
- ·Timesheets to billing
Field Service & Engineering
- ·Job ticket creation & dispatch
- ·Parts stock alerts
- ·Maintenance reminders
Wholesale & Distribution
- ·Supplier price-list comparison
- ·Order entry automation
- ·Reconciliation & restock alerts
Retail & E-commerce
- ·Product listing automation
- ·Price monitoring (live demo)
- ·Order & stock reports
Customer Service Teams
- ·Message classification & routing
- ·Unanswered-message alerts
- ·Daily service digest
Back Office
- ·Form & email data transfer
- ·Cross-system checks
- ·Recurring reports
Industry not listed? If your team spends hours a week on repetitive work, it's wortha 15-minute call.
Interactive demo
A retail scenario showing the standard pattern: extract → approve → execute → log. Everything is simulated — click freely.
Open the Demo Center →Case example (anonymized internal project)
Hong Kong retailer (4,000+ SKUs): listing time cut from 20 minutes to 1, thousands of market prices monitored daily.
≈95%
listing time reduction
2 → 0
systems needing manual entry
100%
price changes human-approved & logged
Results depend on your workflows and data quality. Retail is the most complete demo scenario, not the only industry served.
How we work
15-minute call
Understand how you work today and where the time goes
Demo with real data
Watch the workflow run before deciding
Build & launch
2–8 weeks, with documentation and training
Human approval
Every change signed off before it takes effect
Pricing
We assess the workflow and data sources first, then recommend the right pilot, connector scope or advanced build. Scope and fees are itemised in every proposal.
Automation Assessment
AssessmentHK$1,800–4,800
Workflow review, feasibility, source/data assessment and implementation plan; deductible from build fee if stated in proposal.
Simple Custom Automation Pilot
One clear workflowfrom HK$18,800
Product data extraction, supplier price-list digitization, daily/weekly reports, Google Sheet / CSV workflow, approval workflow, simple system-sync preparation, WhatsApp / CS workflow prototype, or price monitoring as one flagship template.
Source / Price Connector Pilot
Source connectorHK$28,800–58,000
For scopes requiring source assessment and a pilot-grade source connector, only where the source is technically and legally feasible.
Learn more →Advanced Automation Build
Advanced buildHK$38,000–88,000+
Multi-step operations, multiple sources/systems, logs, alerts, approvals and production-grade workflows.
Managed Automation Retainer
Managed serviceHK$4,800–18,800/mo
Ongoing monitoring, maintenance, iteration, reporting and operational responsibility; priced by complexity, source count and frequency.
Controlled Report Pilot
Fallback validationHK$6,800
Low-risk fallback / validation offer: 14 days, up to 300 SKUs, 2 reference sources, 3 reports per week; no scraping guarantee and no system write-back.
View template →HK$18,800 is the starting price for a Simple Custom Automation Pilot, not only Price Pipeline. Every source is assessed first; no universal scraping or live write-back is promised.
About the founder
Daisy Pong — Founder, FlowMerchAI
I built a full automation stack inside a Hong Kong retail business: listing time from 20 minutes to 1, 4,000+ market prices monitored daily, customer messages auto-triaged.
FlowMerchAI does one simple thing: brings that experience to more companies — not just retail. We ship working systems, not consulting decks.
FAQ
We're not in retail — does this apply?
Yes. Retail is just the demo scenario. Data entry, reconciliation, document processing, message triage — logistics, clinics, professional services, engineering, wholesale and back-office teams all qualify.
Do we need to replace our systems?
No. We build automation on top of what you already use (ERP, webstore, spreadsheets, WhatsApp).
Will AI change things on its own?
No. Every live change requires human approval, and every step is logged.
What does it cost?
Automation Assessment is HK$1,800–4,800. Simple Custom Automation Pilot starts from HK$18,800. Connector work, advanced builds and retainers are scoped separately.
Can every website be automated?
No. Every source is assessed first. We do not bypass CAPTCHA, anti-bot controls, login walls, paywalls, encryption or restricted pages.
How long to go live?
A single workflow: 2–3 weeks; a combination: 5–8 weeks. Tested with your real data before launch.
Book an Automation Assessment
We'll look at your current workflows and estimate what can be automated and how much time it saves.
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